Refund policy

We offer a 30-day money back guarantee from receipt of the product, if you don't like it for reasons attributable to us, to ensure the best possible experience. To be eligible for a return, the item must be in the same condition as you received it and in its original packaging. You will also need your receipt or proof of purchase. We do not accept returns after 30 days of receiving the products, so please contact us as soon as possible and you will receive a refund or replacement if you request. Unfortunately, we cannot accept returns on sale items or gift cards.

How to return an item?

Simply fill out our contact form or email us at info.sweetmenorca@gmail.com with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post your refund.

In case of defective or damaged items?

If you have received faulty, incorrect and/or damaged products, please contact us within 14 days of receiving your order. Please remember to include your order number, photographs of the items and any related references when receiving the package and in accordance with our money back guarantee, we will do our best to resolve the problem as soon as possible!

Can I change or cancel my order?

If you want to change your order information within 12 hours of purchase, it will be free; Since we ship the products as quickly as possible, please check the information before placing your order. The shipping address may be changed before shipping and we cannot make any changes once the package has left our warehouse.